Job Summary : Key Responsibilities :

- Attend inbound customer calls and record booking requests.
- Generate orders in the system accurately based on customer requirements.
- Provide detailed information on test schedules, turnaround time (TAT), sample requirements, and pricing(Training will be provided).
- Allocate and schedule orders by coordinating with field teams (technicians, logistics, etc.).
- Ensure timely confirmation of bookings to customers.
- Maintain accurate records of bookings, customer details, and service updates.
- Assist customers with queries, rescheduling, or modifications to existing orders.
- Work closely with the operations team to ensure smooth execution of daily schedules.
- Contribute to improving service quality and customer satisfaction.

Qualifications & Requirements :

- Minimum qualification: Graduate (any discipline).
- Experience in customer service/call centre operations preferred.




- Proficiency in Malayalam and English; Hindi will be an added advantage.
- Basic computer knowledge and ability to work with booking/order management systems.
- Strong communication, coordination, and organizational skills.
- Solid analytical and decision making skills
- Ability to multitask and a good team player

Location : Thrissur, Kerala

Employment Type : Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (preferred)

Language :

- Malayalam (preferred)

Work Location: In person

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