Responsibilities :

- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into system. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Requirements :

- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment




- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based workplace and achieve common goals
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Fluency in English and local languages
- Work Location: Mumbai

📌 Service Advisor - Mumbai
🏢 Tesla
📍 Mumbai