Job Summary

CRM Executive will be responsible for managing customer relationships, maintaining customer data, and driving engagement to improve customer retention and sales in a retail environment. The role focuses on enhancing customer experience and building long-term loyalty.

Key Responsibilities

- Maintain and update customer database with accurate information
- Manage customer interactions across calls, messages, and in-store visits
- Follow up with customers for feedback, repeat purchases, and pending inquiries
- Handle customer complaints and ensure timely resolution
- Support sales team with customer insights and data

Customer Engagement

- Plan and execute customer engagement activities and campaigns
- Send promotional messages, offers, and festive greetings to customers
- Build relationships with existing customers to increase retention
- Identify high-value customers and ensure personalized service

Data Management and Reporting

- Analyze customer data and buying patterns




- Generate reports on customer activity, retention, and sales performance
- Track campaign effectiveness and suggest improvements

Coordination

- Work closely with sales and marketing teams
- Assist in planning in-store events and promotions
- Ensure smooth communication between customers and internal teams

Required Skills :

- Good communication and interpersonal skills
- Strong follow-up and relationship management skills
- Basic knowledge of CRM tools and MS Excel
- Problem-solving ability and customer-focused approach

Qualifications

- Graduate in any field (preferred)
- 1 to5 years of experience in CRM, customer service, or retail
- Experience in retail industry is an advantage

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks :

- Provident Fund

Work Location: In person

📌 CRM : Retail Industry (Chandor)
🏢 Deziners Studio
📍 Chandor