About Azentio

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE (Universal Lending), AMLOCK (Anti-Money Laundering & Compliance software suite), iMal, PREMIA Astra (Core Insurance software), ORION (Enterprise Resource Planning software) and MFUND Plus (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.

Azentio offers a comprehensive range of products - serving core operations to up-to-date digital needs - for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.

At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.

Role Overview - Key Responsibilities

1. Monitoring and Operations

- Monitor Nutanix clusters continuously using Prism Element and Prism Central dashboards

- Track and assess critical infrastructure metrics including:

- Cluster health status and performance indicators

- Node operational status and resource utilization

- Disk health, storage capacity, and replication status





- System alerts, warnings, and critical events

- Execute daily health checks and distribute status reports to stakeholders

- Maintain awareness of system thresholds and capacity planning requirements

2. Incident Management (Level 1)

- Respond promptly to infrastructure alerts and user-reported issues

- Perform initial troubleshooting for common scenarios:

- Virtual machine performance degradation or downtime

- Node-level alerts and hardware warnings

- Storage capacity warnings and space optimization

- Create, update, and close incident tickets following ITIL framework standards

- Document troubleshooting steps, observations, and resolution actions

- Escalate unresolved or complex issues to L2/L3 teams with comprehensive logs and detailed observations

3. Virtual Machine Management

- Provision, modify, and decommission virtual machines according to approved requests
- Perform routine VM operations including start, stop, reboot, and snapshot management
- Allocate and adjust compute resources (CPU, RAM) and storage to virtual machines
- Manage virtual disk operations: attach/detach disks and mount ISO images
- Ensure proper VM configuration adheres to organizational standards

4. Backup and Disaster Recovery Support

- Monitor virtual machine backup operations using Nutanix Leap and third-party solutions (Commvault, Veeam, etc.)
- Verify backup job completion status and investigate failures




- Execute basic VM restoration procedures (file-level or full VM recovery) under supervision
- Monitor replication health and status between primary datacenter and disaster recovery sites
- Maintain backup compliance and retention policy adherence

5. Patch and Maintenance Support

- Assist infrastructure teams during scheduled maintenance activities:

- Nutanix AOS (Acropolis Operating System) upgrades

- AHV hypervisor version updates

- Firmware and BIOS upgrade procedures

- Conduct pre-upgrade health checks and readiness assessments

- Perform post-upgrade validation and health verification

- Document maintenance activities and any anomalies encountered

6. User and Access Management

- Administer user accounts and access permissions within Prism management interface
- Implement Role-Based Access Control (RBAC) policies as directed
- Follow security best practices and compliance guidelines
- Support audit requirements through proper access documentation

7. Documentation and Reporting

- Maintain comprehensive operational documentation:

- Daily operational checklists and shift handover notes

- Incident reports with root cause analysis

- Change activity logs and implementation records

- Update Standard Operating Procedures (SOPs) and runbook documentation

- Generate and distribute daily/weekly operational status reports

- Contribute to knowledge base articles for recurring issues - Required Technical Skills

Nutanix and Virtualization

- Foundational knowledge of Nutanix Acropolis Operating System (AOS)
- Familiarity with Prism Element and Prism Central management interfaces
- Experience with AHV (Acropolis Hypervisor) preferred, or VMware ESXi
- Understanding of hyperconverged i

📌 Enterprise Infrastructure Engineer (Chennai)
🏢 Azentio Software
📍 Chennai