Job Title: AVP-FINANCE CHANGE DELIVERY

Purpose of the role

- This role is responsible for providing SME support to users, Query Management, Data Quality checks and reconciliations, Business Rule Development, performing Impact Assessments on CRs and coordinating with IT for platform incidents and evergreening. The role also involves stakeholder management, working with project teams for smooth BAU transition of new systems and processes, assist in process re-engineering, testing strategies and training team members.

In this role, you will : Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Run Support

- Establishing and building user confidence in robust production environments and excellence of Finance Operations support function
- Oversee and evaluate production system support tasks performed during Monthly, Quarterly and Year-end close.
- Lead Financial Reporting changes for Consolidation system including strategic advise and governance over Financial Reporting.
- Demonstrate strategicproactive approach - it is fundamental for this role that all stakeholders are kept informed of the progress of issues raised towards resolution.
- Provide oversight to End to end understanding of the process within the agreed timelines or learning curve.
- Monitor and evaluate performance metrics to ensure alignment with the target set as per the SLA/KPI.
- Review, oversee, update/maintain the Process manuals and Standard Operating Processes.
- Partnering with the IT & Change team with various system updates and changes.
- Responsible for the coordination and governance of controls used in the system.
- Has the ability to standardize a process by suggesting the best practices.




- Conceive Ideas and spread awareness of implementing various automation tools to reduce manual efforts.
- Governance of all issues encountered during production run and drive timely closure of all report failures / exceptions.
- Collaborate with the Application / Infrastructure Support Team for any issues related to underlying infrastructure.

Change Management

- Collaborate and provide inputs to the Application / Infrastructure Support Team during Change release.
- Analyse Requirements, Build & Test requested changes and deliver as per agreed timelines.

Customers / Stakeholders

- Engage and collaborate with Regulatory, Liquidity, Risk and Financial Reporting teams, IT, Business users and Change Management team.
- Engage with various stakeholders to understand the criticality and customer requirements and drive requests/ changes accordingly.
- Establish and maintain effective relationship with customers and identify areas of service improvements by implementing regular calls and feedback mechanism.
- Influence and escalate key customer issues in an effective way to ensure timely resolution by adhering to incident management framework.
- Conduct ongoing and Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.
- Oversee adherence to Incident Management framework and ensure timely follow up and prompt updates to Business & Management.




- Influence and escalate issues / risks in an effective way to ensure timely resolution.

Leadership & Teamwork

- Actively engage in establishing a strong control environment at Finance Operations
- Be a good team player.
- Self-driven and motivated
- Ability to deal with senior management.
- Work effectively with people in Risk, Finance Function, Regulatory, Liquidity and Financial Reporting work streams and IT as required.
- Demonstrates HSBC Values with utmost professionalism.

Operational Effectiveness & Control

- Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, transparent desk policy.
- Effectively drive and manage change, plan business contingency, and achieve cross-training.

To be successful you will : Functional Knowledge

- Knowledge of finance functions such as Regulatory, Liquidity and Financial Reporting, reconciliations and reporting in the financial services sector.
- Understanding of SOX controls and user security framework would be required.
- In depth prior understanding of Regulatory, Liquidity and Financial Reporting Systems domain and associated systems
- Expertise of Incident management framework
- Understanding of SDLC/ STLC and change framework
- Very good understanding of the overall Financial Reporting Consolidation system functionalities and its usage including the chart of accounts, architecture and data flows
- Good understanding of other Finance systems and processes within HSBC e.g. FTP, GOCA

Skills / Experience

- Exposure in change and automation projects
- Experience of Data quality analysis and understanding of Data will be an added advantage.
- Strong communicati

📌 Avp-finance Change Delivery (Chennai)
🏢 HSBC Global Services
📍 Chennai