Sales Support Executive

Job Summary

Key Responsibilities

Logistics Coordination - Shipment Tracking & Resolution

- Arrange and book logistics services immediately after confirmation of sales orders.
- Maintain daily records of shipment tracking numbers and dispatch details.
- Track all dispatched shipments on a daily basis.
- Follow up with logistics partners regarding shipment status and delivery updates.
- Identify and resolve shipment delays, transit issues, and delivery exceptions by coordinating with the concerned logistics providers and customers.

Sales Data Management

- Maintain accurate daily and monthly sales records.
- Prepare and update sales reports, MIS reports, and other sales-related databases.
- Manage and maintain various sales-related spreadsheets, customer records, and operational data.

Customer Communication & Query Handling

- Respond promptly to customer messages and inquiries received through WhatsApp API.
- Handle customer queries related to orders, deliveries, and product information.
- Ensure timely and qualified communication with customers to maintain high satisfaction levels.

Digital Platform Management

- Monitor and respond to customer messages, comments, and inquiries received through:





- Google My Business (GMB)

- YouTube

- Instagram

- Other social media and digital platforms as assigned

- Escalate sales opportunities and important customer concerns to the relevant team members.

Customer Support Backup

- Perform Customer Support Executive (CSE) responsibilities during the absence of the designated CSE.
- Attend customer calls and assist with complaint resolution, warranty-related inquiries, and customer support activities as required.

Required Skills & Qualifications

- Graduate in any discipline.
- 0-3 years of experience in Sales Support, Customer Service, Logistics Coordination, or Operations.
- Excellent verbal and written communication skills.
- Strong organizational and data management skills.
- Ability to coordinate with logistics partners and internal teams effectively.
- Ability to multitask and work under deadlines.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Versatile schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education :

- Bachelor's (required)

Work Location: In person

📌 Sales Support Executive (Jaipur)
🏢 CORVIDS INDIA
📍 Jaipur