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Job Description - Manager, IT Operations, Infrastructure & Governance

Role Summary

Key Responsibilities

IT Operations & Infrastructure

- Manage and oversee servers, networks, firewalls, cloud services, Microsoft 365, endpoint security, and overall IT infrastructure.
- Ensure availability, performance, security, and reliability of all business-critical systems.
- Monitor backups, disaster recovery readiness, and business continuity controls.
- Manage user access, identity management, and information security controls.

Team Leadership & Governance

- Lead and supervise the MIS & IT team and review daily operational activities.
- Handle Level-2 and Level-3 escalations and ensure SLA adherence.
- Conduct periodic operational reviews and drive continuous improvement initiatives.
- Ensure proper documentation, knowledge management, and elimination of single-point dependency.

Incident, Change & Security Management

- Manage critical incidents and perform root cause analysis for recurring issues.
- Review and approve infrastructure, workflow, automation, and system changes.
- Ensure testing, rollback planning, and post-change validation.
- Monitor cybersecurity controls, vulnerabilities, patch management, and security incidents.

Business Applications & Automation

- Drive process automation, reporting improvements, and workflow digitization.
- Support dashboards, MIS reporting, data integrations, and business intelligence initiatives.

Vendor & Compliance Management

- Manage ISPs, software vendors, AMCs, subscriptions, domains, and hosting services.
- Ensure compliance with IT policies, SOPs, audit requirements, and security standards.
- Maintain asset registers, system documentation, access logs, and operational records.
- Ensure audit readiness and timely closure of observations.

Key Ownership Areas

- IT Infrastructure & System Availability
- Information Security & Access Governance
- Incident Management & SLA Compliance
- Backup, Disaster Recovery & Business Continuity
- Vendor & Subscription Management
- Documentation, Audit & Compliance
- Automation & Process Improvement
- MIS & IT Team Leadership

Required Skills :

- Windows Server and Network Administration
- Microsoft 365 Administration
- Firewall and Endpoint Security
- Backup & Disaster Recovery
- User Access and Identity Management
- Cloud Platforms (Azure, AWS or equivalent)
- IT Governance, Incident and Change Management
- Vendor and Asset Management
- Robust troubleshooting, analytical and documentation skills
- Leadership and stakeholder management abilities

Good to Have

- Power BI / Looker Studio
- SQL and Database Fundamentals
- Google Apps Script, VBA, JavaScript
- AppSheet and Workflow Automation
- API Integrations
- DevOps and Infrastructure Monitoring Exposure

Qualifications & Experience

- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
- 5-10 years of experience in IT Operations, Infrastructure, Information Security, and Technology Governance.
- Experience managing enterprise IT environments and leading IT teams.
- Certifications such as CCNA, Microsoft 365, Azure, Security+, ITIL, Fortinet, or equivalent will be an added advantage.

Pay: Up to ₹600,000.00 per year

Work Location: In person

📌 IT Manager (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar