Job Description - Clinic Branch Manager

Position : Clinic Branch Manager Department : Clinic Operations Location : As Assigned Employment Type : Full-Time Working Days : Monday to Saturday Working Hours : 9:30 AM - 7:00 PM

About the Role

Key Responsibilities

- Manage the overall day-to-day operations of the clinic.
- Drive branch revenue and achieve monthly sales targets.
- Lead, motivate, and supervise Clinic Counselors, Therapists, Doctors, Receptionists, and Dietitians.
- Monitor consultation conversions and improve branch performance.
- Ensure excellent patient service and resolve customer concerns promptly.
- Maintain clinic hygiene, cleanliness, and ensure adherence to SOPs.
- Monitor staff attendance, punctuality, grooming, and discipline.
- Ensure proper inventory management and stock availability.
- Coordinate with the marketing team to execute local promotional activities.
- Prepare daily, weekly, and monthly sales and operational reports.
- Ensure compliance with company policies, operational guidelines, and statutory requirements.
- Recruit, train, mentor, and evaluate branch employees.
- Monitor branch profitability and control operational expenses.
- Maintain high standards of customer satisfaction and patient retention.

Eligibility





- Bachelor's degree in Business Administration, Healthcare Management, Hospital Management, or a related field.
- MBA or Hospital Administration will be an added advantage.

Experience

- Minimum 3-6 years of experience as a Branch Manager, Clinic Manager, Center Manager, or Operations Manager.
- Experience in Dermatology, Aesthetic Clinics, Skin Care, Wellness Centres, Healthcare, Cosmetic Clinics, Beauty Clinics, or Hospitality will be preferred.

Required Skills :

- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Sales and business development orientation.
- Customer relationship management.
- Operational planning and execution.
- Problem-solving and decision-making skills.
- Positive knowledge of MS Office and CRM software.

Key Performance Indicators (KPIs)

- Branch Revenue Achievement
- Sales Conversion Rate
- Branch Profitability
- Customer Satisfaction Score
- Team Productivity
- Employee Retention
- Attendance & Punctuality Compliance
- Hygiene & Audit Scores
- Inventory Management
- SOP Compliance

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Branch Manager - Clinic Operations (Vaishali Nagar)
🏢 G Leuhr
📍 Vaishali Nagar