- Resolve customer complaints and ensure high levels of satisfaction
- Work with internal group for quick resolution of customer issues
- Maintain proper records of customer interactions and follow-ups
- Provide accurate information about products/services
2. Post-Sales Support
- Ensure smooth onboarding and support after sales closure
- Address post-sales queries and service-related issues
- Coordinate with internal teams for timely service delivery
- Maintain long-term customer relationships
3. Office Administration
- Manage day-to-day administrative tasks of the office
- Maintain office records, files, and documentation
- Generate invoices and billing documents accurately and on time
- Follow up with customers for pending payments
Eligibility Criteria
- Education : Minimum Graduate (any discipline)
- Experience : Minimum 2 years in customer support / admin / operations role
Required Skills :
- Strong communication and interpersonal skills
- Positive organizational and multitasking abilities
- Basic knowledge of billing and documentation
- Problem-solving attitude with customer-first approach
Preferred Qualities
- Experience in handling billing software/CRM tools
- Ability to work under pressure and meet deadlines
- Attention to detail and accuracy
Work Location
Pune
Note
The role requires a balance of customer-facing responsibilities and internal administrative coordination to ensure efficient business operations.
Pay: From ₹18,000.00 per month
Benefits :
- Health insurance
- Paid sick time
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)