Overview**

Key Responsibilities

Application Support & Operations

- Lead incident management, problem management, root cause analysis, and post-incident reviews.
- Establish and maintain operational runbooks, monitoring, alerting, and escalation procedures.

Platform & Technology Management

- Manage integrations and data flows leveraging Informatica Intelligent Cloud Services (IICS) .
- Partner with infrastructure, cloud, and security teams to ensure platform stability, patching, and compliance.

Service Management & Continuous Improvement

- Drive continuous improvement initiatives to reduce incidents, improve performance, and increase automation.
- Identify recurring issues and work with engineering teams to implement permanent fixes.

Collaboration & Stakeholder Engagement

- Act as the primary support liaison between business stakeholders, development teams, and IT leadership.
- Collaborate with development teams on release planning, deployments, and transition to production support.




- Communicate clearly with both technical and non-technical stakeholders regarding incidents, risks, and system health.

Required Qualifications

- Solid experience with JBoss Enterprise Application Platform (EAP) administration and troubleshooting.
- Experience supporting integrations and data workflows using Informatica Intelligent Cloud Services (IICS) .
- Robust understanding of web services (REST/SOAP) and distributed system architectures.
- Experience with ITSM processes, incident management, and SLA-driven support environments.
- Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

- Familiarity with DevOps practices, CI/CD pipelines, and release management.
- Background in regulated or high-availability enterprise environments.
- Experience managing global or follow-the-sun support teams.

📌 Web Application Sr Analyst (Hyderabad)
🏢 Mattel
📍 Hyderabad