The Guest Relations Coordinator is the first and lasting impression of our wellness brand. This role is responsible for delivering a warm, seamless, and elevated guest experience from arrival to departure. You will coordinate appointments, support guest needs, resolve concerns with empathy, and ensure every guest feels welcomed, cared for, and valued.

This position is ideal for someone who is service-driven, organized, calm under pressure, and aligned with wellness values.

Key ResponsibilitiesGuest Experience & Relations

- Greet guests warmly and professionally upon arrival and departure
- Create a calm, welcoming, and nurturing environment aligned with wellness standards
- Build positive, long-term relationships with guests and members
- Handle guest feedback, concerns, and service recovery with empathy and discretion

Coordination & Scheduling

- Manage appointment bookings, confirmations, rescheduling, and cancellations
- Coordinate guest flow to ensure timely and smooth experiences
- Communicate guest preferences and special requests to therapists, practitioners, or instructors
- Maintain accurate guest profiles and visit notes in the booking system

Operations & Administration

- Maintain front desk organization and presentation
- Process payments, memberships, packages, and retail sales as required
- Ensure daily reports, guest logs, and documentation are accurate
- Support opening and closing procedures

Job Types : Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks :

- Health insurance
- Provident Fund

Work Location: In person

📌 Guest Relations Coordinator (Salem)
🏢 Vecura Wellness Clinic
📍 Salem