Job Description

As a Senior AI Full-Stack Product Engineer at ServiceNow, you will build AI-powered product experiences that solve meaningful Field Service Management customer problems. You will combine full-stack software engineering, product thinking, and hands-on AI development to deliver reliable, scalable production capabilities.

What you get to do in this role:

- Own end-to-end development across user interfaces, backend services, AI capabilities, enterprise data, and integrations.
- Partner with product managers, designers, and domain experts to understand customer needs and determine where AI delivers meaningful value.
- Build applications using large language models (LLMs), retrieval-augmented generation (RAG), structured outputs, tool calling, and agentic workflows.
- Develop conversational and multimodal experiences across web, chat, and voice, with attention to usability, context, latency, and reliability.




- Integrate AI capabilities with enterprise APIs, data, and business workflows while enforcing security, privacy, and access controls.
- Design multi-step AI workflows with appropriate autonomy, human handoffs, exception handling, and recovery.
- Develop and refine prompts, system instructions, and tool definitions using evaluations and production feedback.
- Build scalable application services with testing, observability, error handling, and performance optimization.
- Prototype rapidly and turn successful experiments into maintainable production software.
- Use AI coding tools effectively while maintaining engineering quality and security.
- Provide technical leadership, mentor engineers, and establish reusable development patterns.

📌 Sr Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad