Job Description

WHAT YOU DO:

1. You are responsible for a seamless customer journey and omni experience by ensuring the Store Operating Model is implemented and maintained across your sales market in all stores.

- You work closely with Retail Tech, Area, Stores and other functions to align strategy and roll-out plans across tech and non-tech initiatives. (Smart Store, SCO etc.)

1. Taking decisive actions, you maximise the way of working through people, processes, and technology to drive omni growth and customer lifetime value across the sales market.

WHO YOU ARE :

1. You put the customer first and your experience, knowledge and achievements clearly demonstrate this.
2.



Others within the organization depend on you to support them with your deep knowledge of store operations and capability to create an omni-relevant, customer experience in the physical store.
3. You understand the impact of the store workload and how it contributes towards the colleague experience.
4. Putting the customer first, you release the full potential of how to operate within the physical store.

HOW YOU DO IT:

1. By acting in line with our values, having the right mindset and leadership you contribute to H&M;’s business success.
2. No matter what your role is at H&M; – WHAT you do is as key as HOW you do it.

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📌 RETAIL OPS LEAD (FIXED TERM) (Delhi)
🏢 H&M
📍 Delhi