Company Description

Project Manager

Overview The Client Enablement Manager will own the end-to-end client journey for OneSuite, our AI-powered marketing platform, from onboarding and implementation through adoption and long-term success. The role acts as the bridge between clients and internal Product, Engineering, Marketing and Operations teams, ensuring successful delivery, stakeholder alignment, AI adoption and continuous improvement.

Key Responsibilities

- Own end-to-end onboarding from account setup through successful go-live.
- Configure client accounts, user roles and permissions.
- Develop onboarding plans and ensure timely implementation.
- Deliver tailored training sessions for business and technical users.
- Create onboarding guides, knowledge base articles, FAQs and documentation.

- Drive platform adoption and long-term client success.
- Monitor usage metrics and identify adoption gaps.
- Conduct regular client reviews and recommend new platform capabilities.
- Build trusted relationships with client stakeholders.

- Coordinate multiple client implementations and enablement initiatives.
- Partner with Product, Engineering, Marketing, Creative, Finance and Operations teams.
- Track timelines, risks, dependencies and delivery milestones.
- Support Agile delivery methodologies including Scrum ceremonies and backlog prioritization.
- Ensure quality documentation,



reporting and governance throughout delivery.
- Enable clients to leverage AI-powered capabilities within the platform.
- Promote AI-driven workflow automation and productivity improvements.
- Capture client feedback to influence future product enhancements.

Required Experience: 9–12 years

- 9–12 years of experience in Client Success, Product Management, Project/Program Management, Customer Enablement or SaaS implementation.
- Experience leading enterprise client onboarding and adoption programs.
- Solid stakeholder management and cross-functional collaboration skills.
- Experience working with Agile/Scrum environments.
- Knowledge of digital marketing, MarTech or advertising technology.
- Hands-on experience with project management tools such as JIRA, Azure DevOps or Confluence.
- Excellent communication, presentation and documentation skills.
- Ability to manage multiple concurrent client engagements.
- Practical experience using AI tools to improve delivery, reporting, documentation or workflow efficiency.

Preferred Qualification

- Experience with AI-powered platforms.
- Exposure to GitHub/GitLab.
- Background in content strategy or knowledge management.
- Experience working with global stakeholders and distributed teams.
- Bachelor's degree in Marketing, Business or related discipline.

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