- Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
- Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
- Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email
- Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.
📌 Associate (Jaipur)
🏢 MetLife
📍 Jaipur
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