Designation : Executive - Guest Relations

Experience : 3 – 6 yrs

Location: Chennai

Industry Preference : Hospitality

Education: Any Graduate (Preferably from BBA/MBA/Hospitality background)

- Ensuring and providing flawless, upscale, professional and high class customer service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to customer needs and anticipating their unstated ones.

Core Responsibilities

- Guest management & guest engagement activities
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
- Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
- Organize events and activities approved by the head office
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
- Report maintenance issues and malfunctioning appliances to the manager for quick repair.

What are we looking for?(Specific Skill Set)

- Excellent communication skills
- Robust listening skills

📌 Executive-Guest Relations (Chennai)
🏢 Brigade Group
📍 Chennai