Solutions Success

Solutions Success Executive

Kozhikode, Kerala Full-time 1–2 yrs

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At TechBrein, the Solutions Success Executive (CSE) ensures that customers get the maximum business value from our solutions and services. The CSE is the primary non-technical point of contact for clients - responsible for smooth onboarding, relationship nurturing, ROI tracking, and coordination. In addition, the SSE contributes to sales support and lead generation activities.

Responsibilities

- Lead customer onboarding , ensuring a smooth handover from Sales/Pre-Sales and helping clients get started with our services.
- Understand customer goals and align TechBrein’s solutions to deliver measurable ROI and value realization .
- Act as the customer’s advocate within TechBrein - proactively communicating updates, timelines, and next steps.
- Conduct periodic check-ins and business reviews to assess satisfaction and adoption.
- Ensure timely renewals and drive long-term client retention.
- Track customer health and flag risks to relevant internal teams.
- Collect and document customer feedback, escalating improvement areas.
- Support customer NPS/CSAT surveys and ensure continuous improvement.
- Assist the sales team by following up with warm leads, inbound inquiries, and renewals.
- Coordinate sales meetings, prepare proposals, and maintain accurate CRM records.
- Re-engage past clients or cold leads with structured outreach campaigns.
- Liaise with technical, delivery, and support teams on client requests - without handling technical issues directly.




- Track progress of service deliverables and keep clients informed.
- Maintain clear records of all client interactions and updates in CRM.

Requirements

- Bachelor’s degree in Business, Communications, or related field.
- 1-2 years’ experience in customer-facing roles (customer success, account management, or sales support).

- Strong communication and relationship-building skills.
- Organized, proactive, and detail-oriented.
- Familiarity with CRM platforms, Email & Work collaboration tools.

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Job Details

DepartmentSolutions Success

LocationKozhikode, Kerala

TypeFull-time

Experience1–2 yrs

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📌 Solutions Success Executive (Kozhikode)
🏢 TechBrein India
📍 Kozhikode