Location: India Office

Shift Timing: 4:30 PM – 1:00 AM IST (Monday to Friday) 05:00pm to 1:30am (During Daylight Saving)

Experience: 1–2 Years

Role Overview

We are looking for a skilled and organized individual to manage inbound calls as the primary responsibility, along with providing administrative and HR support for our India and US operations.

Key Responsibilities

- Handle inbound calls from US employees, clients and other stakeholders.
- Respond to inquiries, take messages, route calls and ensure timely follow-ups.
- Provide administrative support for day-to-day India and US operations.
- Assist with HR activities, onboarding and employee documentation.
- Manage emails, scheduling, data entry and record maintenance.

Requirements

- 1–2 years of experience in administration, customer support, HR support, or a similar role.
- Prior experience working in a US-process call center or telemarketing environment is mandatory.
- Excellent spoken English and professional telephone etiquette.




- Familiarity with basic administrative tools and employee record management systems.
- Comfortable handling frequent inbound calls and working in the India–US shift from 4:30 PM to 1:00 AM IST. Effective November 1, during Daylight Saving Time changes, the shift will be from 5:00 PM to 1:30 AM IST.

Key Competencies

- Excellent verbal and written communication.
- Professional telephone etiquette and active listening.
- Strong customer service and problem-solving skills.
- Effective multitasking, time management and organization.
- Attention to detail and timely follow-up.
- Professionalism, adaptability and confidentiality.

What We Offer

- Competitive salary commensurate with experience, with annual performance bonuses and hikes.
- Comprehensive health insurance and benefits package.
- Work in a dynamic international environment bridging the best of NYC and Bangalore.
- Cab facilities or travel allowances for employees working the evening/night shift.

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