Job Title: Product Support Advocate – Microsoft

Location: Hyderabad

Experience: 1+ years

Qualification: Any Graduate

Work Mode: 100% Work From Office

Shift: US / 24×7 Adaptable Rotational Shifts

Joining: Immediate Joiners Preferred

Salary:

- 1+ year experience: Up to ₹5.5 LPA
- 2+ years experience: Up to ₹7 LPA

Compensation will depend on relevant experience, current CTC, and interview performance.

Job Description:

We are looking for Product Support Advocates to provide technical assistance to customers using Microsoft products and services.

Key Responsibilities:

- Provide technical support via phone, chat, and email.
- Troubleshoot Windows, Microsoft 365, Office, and Surface devices.
- Handle technical issues and 'How-to' queries.




- Provide remote assistance and resolve customer concerns.
- Document cases and escalate complex technical issues.
- Maintain customer satisfaction and meet quality standards.

Required Skills:

- Any graduate.
- Prior technical support experience.
- Knowledge of Microsoft products and services.
- Excellent English communication skills.
- Strong troubleshooting, analytical, and customer service skills.

Preferred: Microsoft certifications and experience with remote support tools.

Contact Person: Kumar– HR

Phone:

Email: (HIDDEN TEXT)

📌 Product Support Advocate – Microsoft (Secunderabad)
🏢 LIVEC STAFFING SERVICES PRIVATE
📍 Secunderabad