We're Hiring: Customer Success & Support AssociateCoupl | Remote | Full-time About CouplCoupl (YC S22) is building a better way for couples and families to manage money together. Our app brings shared spending, linked cards, payments, rewards and financial management into one seamless experience. We're looking for a customer-obsessed individual to join us as our first full-time Customer Success & Support Associate. You'll work directly with the founding team and play a key role in shaping how we support, engage and delight our users.

What you'll do
• Own customer support end-to-end: Respond to customer queries over WhatsApp, email and other support channels in a timely, friendly and helpful manner.
• Close the feedback loop: Capture user feedback, identify recurring issues, and share actionable insights with the Product and Engineering teams.
• Take ownership of issues: Coordinate with internal teams and partners to resolve payment failures, refunds, KYC issues, and other escalations.
• Build customer trust: Keep customers informed, follow up on unresolved issues and ensure every interaction leaves them feeling heard and supported.
• Build support processes: Help establish FAQs, response templates, escalation procedures and a knowledge base as we scale our customer support operations.
• Drive customer engagement: Proactively help users discover useful features and encourage adoption,



engagement and long-term retention. Who we're looking for
• Excellent written and verbal communication skills
• A strong sense of empathy and a genuine desire to help people and improving products based on their feedback.
• Strong ownership and follow-through. You don't leave a customer issue unresolved without a clear next step.
• Comfort using mobile apps and digital products, and the ability to troubleshoot issues patiently.
• Willingness to learn how digital payments, wallets, cards, UPI and KYC processes work.
• Ability to work independently in a remote setting and collaborate effectively with a small, fast-moving team.
• Comfortable communicating in both English and Hindi, as you'll be interacting with customers across India through written and verbal communication

Experience:
Prior experience in customer support, customer success, operations or fintech is a plus, but we're open to exceptional freshers who demonstrate strong communication, ownership and problem-solving skills. Role details
• Position: Customer Success & Support Associate
• Employment type: Full-time
• Work mode: Remote
•

Location:
India
• Compensation: ₹20,000
- ₹25,000/month Interested?Send your resume along with a short note about yourself and why you'd be a great fit for Coupl.

📌 Customer Success Associate (India)
🏢 Coupl® (YC S22)
📍 India