Hello All, Greetings from ZettaMine Role: Senior Cloud Architect
- Amazon Connect

Experience:
10+ Years

Location:
Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata Notice Period: Immediate Joiners Hiring for one of the Big 4's Clients Overview We are seeking a Senior Cloud Architect to design and implement Amazon Connect architecture and contact-center solutions. The ideal candidate will have deep knowledge of Amazon Connect and AWS services, as well as experience in conversational AI solutions and multiregion enterprise platforms. Responsibilities
• Define current-state transition and target-state architecture across voice chat and future digital channels
• Design Amazon Connect instances telephony contact flows queues routing profiles CCP Customer Profiles Cases Contact Lens and analytics data lake capabilities
• Architect Amazon Q in Connect and Amazon Bedrock-based AI agent patterns including prompts knowledge retrieval tool registry guardrails escalation and human handoff
• Define multiregion hub architecture geo-affinity market isolation language localization resiliency capacity and disaster-recovery principles
• Design Lambda and API integration patterns for order lookup OMS writes membership identity and Salesforce transition including VPC and non-VPC deployment choices




• Own security architecture covering Azure AD SAML federation IAM least privilege KMS encryption Secrets Manager CloudTrail PIIPCI redaction and auditability
• Establish IaC CICD workplace isolation and controlled production rollout patterns with architecture review gates
• Lead non-functional design for availability latency observability scalability supportability cost and compliance
• Produce solution architecture documents dataflow diagrams interface contracts architecture decisions and implementation guardrails
• Guide Technical Leads Developers and QA review designs and remove cross-system technical risks Requirements
• Deep hand-on knowledge of Amazon Connect architecture contact flows routing CCP Customer Profiles Cases and Contact Lens
• Experience designing conversational AI solutions using Amazon Q in Connect Amazon Bedrock Lex V2 knowledge bases and guardrails
• Strong AWS integration and security architecture across Lambda API patterns VPC networking IAM KMS S3 CloudWatch and Secrets Manager
• Experience with multiregion enterprise platforms data residency privacy SSO and regulated customer data
• Ability to communicate architecture decisions to business security cloud platform and engineering stakeholders Interested candidates kindly share your updated CV to [email protected] or WhatsApp to (phone hidden). Thanks & Regards, Aruna.
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📌 Senior Cloud Architect (India)
🏢 ZettaMine Labs
📍 India