Hello All,

Greetings from ZettaMine!!!

Role: Senior Cloud Architect - Amazon Connect

Experience: 10+ Years

Location: Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata

Notice Period: Immediate Joiners

Hiring for one of the Big 4's Clients

Overview

We are seeking a Senior Cloud Architect to design and implement Amazon Connect architecture and contact-center solutions. The ideal candidate will have deep knowledge of Amazon Connect and AWS services, as well as experience in conversational AI solutions and multiregion enterprise platforms.

Responsibilities

- Define current-state transition and target-state architecture across voice chat and future digital channels
- Design Amazon Connect instances telephony contact flows queues routing profiles CCP Customer Profiles Cases Contact Lens and analytics data lake capabilities
- Architect Amazon Q in Connect and Amazon Bedrock-based AI agent patterns including prompts knowledge retrieval tool registry guardrails escalation and human handoff
- Define multiregion hub architecture geo-affinity market isolation language localization resiliency capacity and disaster-recovery principles
- Design Lambda and API integration patterns for order lookup OMS writes membership identity and Salesforce transition including VPC and non-VPC deployment choices




- Own security architecture covering Azure AD SAML federation IAM least privilege KMS encryption Secrets Manager CloudTrail PIIPCI redaction and auditability
- Establish IaC CICD environment isolation and controlled production rollout patterns with architecture review gates
- Lead non-functional design for availability latency observability scalability supportability cost and compliance
- Produce solution architecture documents dataflow diagrams interface contracts architecture decisions and implementation guardrails
- Guide Technical Leads Developers and QA review designs and remove cross-system technical risks

Requirements

- Deep hand-on knowledge of Amazon Connect architecture contact flows routing CCP Customer Profiles Cases and Contact Lens
- Experience designing conversational AI solutions using Amazon Q in Connect Amazon Bedrock Lex V2 knowledge bases and guardrails
- Solid AWS integration and security architecture across Lambda API patterns VPC networking IAM KMS S3 CloudWatch and Secrets Manager
- Experience with multiregion enterprise platforms data residency privacy SSO and regulated customer data
- Ability to communicate architecture decisions to business security cloud platform and engineering stakeholders

Interested candidates kindly share your updated CV to [email protected] or WhatsApp to (phone hidden).

Thanks & Regards,

Aruna.M

📌 Senior Cloud Architect - Amazon Connect (Karnataka)
🏢 ZettaMine Labs
📍 Karnataka