Job Type: Full-Time

Work Mode: Remote

Working Days: 5 days a week

Working Hours: 7:30 PM – 4:30 AM IST

Shift: US Shift

About the RoleWe are looking for a customer-focused and proactive Customer Support Executive to assist our US-based customers. The ideal candidate should have excellent English communication skills, a problem-solving mindset, and the ability to provide timely, professional support through digital communication channels.

Key Responsibilities

- Respond to customer inquiries via email, live chat, phone, or other support channels.
- Understand customer concerns and provide accurate, timely solutions.
- Troubleshoot basic technical issues and guide customers through resolution steps.
- Maintain clear records of customer interactions, issues, and resolutions.
- Escalate complex issues to the relevant team when necessary.
- Follow up with customers to ensure their concerns are resolved satisfactorily.
- Maintain a professional, friendly, and customer-first approach.
- Meet support quality standards and response-time targets.

Requirements
- Excellent written and verbal English communication skills.
- Strong interpersonal, problem-solving, and listening skills.
- Basic computer proficiency and familiarity with online tools.
- Ability to work independently in a remote environment.
- Comfortable working night shifts aligned with US business hours.
- Good time management, attention to detail, and willingness to learn.
- Previous customer support experience is preferred but not mandatory.

Work Schedule
- Shift timing: 7:30 PM to 4:30 AM IST
- Working days: 5 days per week
- Work arrangement: Fully remote
- Candidates must have a reliable internet connection and a suitable work environment.

What We Offer
- Remote working opportunity.
- A supportive and collaborative work workplace.
- Opportunities to learn and grow professionally.
- Exposure to international customers and business operations.

📌 Customer Support Executive (US Shift) (India)
🏢 Zynact
📍 India