About Us
At Buy Business Class, we are dedicated to providing exceptional travel experiences. We specialize in booking premium travel services, ensuring that our clients enjoy luxury and comfort during their journeys. We are expanding our team and looking for a motivated Fresher to join us.

Key Responsibilities
• Monitor and evaluate calls between sales agents and customers for quality, compliance, and customer satisfaction.
• Develop and implement call quality standards and evaluation criteria.
• Provide constructive feedback to sales agents to improve call handling and compliance.
• Identify and document non-compliance issues, breaches of policies, and regulatory violations.
• Enforce penalties or corrective actions for non-compliance as per company policy.
• Collaborate with sales and compliance teams to address recurring issues.
• Maintain accurate records of call evaluations and compliance reports. Job

Requirements:
• Based in Gurugram
• Excellent verbal and written communication skills in English
• Valuable listening skills and attentiveness
• Open to rotational shifts (will be an added advantage)
• Eagerness to learn and grow with the company

📌 Call Quality Analyst (Gurugram)
🏢 Buy Business Class
📍 Gurugram