29 Oct
|
MetLife
|
Jaipur
• Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
• Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
• Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email
• Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
📌 Associate (Jaipur)
🏢 MetLife
📍 Jaipur