Company Description At i2iCore Technologies, we focus on transforming the telecommunications landscape through innovative, cloud-native software solutions. We specialize in advanced AAA, BSS, WiFi-SMP, Auto-Configuration Server for device management, and Internet Protocol Log Management, helping service providers optimize services and streamline operations. Founded by industry experts, the company leverages cutting-edge technologies to address complex challenges faced by telecommunications companies. Our flagship products are built on robust, scalable architectures that integrate seamlessly with existing systems, enabling high performance and reliability for our clients. Role Description The Senior Support Specialist is a full-time, on-site role based in Mumbai. This role involves providing advanced technical and customer support for i2iCore’s telecommunications software products, including troubleshooting complex issues, analyzing system performance, and guiding clients through resolutions. The Senior Support Specialist will handle escalated support tickets, collaborate with engineering and product teams to resolve recurring issues, and assist in documenting solutions and best practices.



Daily responsibilities include monitoring support queues, responding to customer inquiries, conducting root cause analysis, and ensuring timely and accurate communication with service providers. The role also includes mentoring junior support staff and contributing to process improvements that enhance overall support quality. Qualifications
• Candidates should possess robust Technical Support and Troubleshooting skills to diagnose and resolve complex software and system issues.
• Candidates should possess excellent Customer Support and Communication skills to manage client interactions and explain technical concepts clearly.
• Candidates should possess solid Analytical Skills to interpret logs, identify patterns, and perform root cause analysis.
• Experience with telecommunications systems, networking concepts, and cloud-native environments is highly beneficial.
• Ability to work effectively in an on-site team environment in Mumbai and manage multiple priorities in a fast-paced setting.
• Prior experience in a senior or escalations support role is an advantage.

📌 Senior Support Specialist (Mumbai)
🏢 i2iCore Technologies
📍 Mumbai