Job Ownership Description:

Attribute

Description

Job Title

Delivery Director

Base Location

Pune – Work from office

Primary Responsibilities

See below

Primary Technical Skills

See Below

Behavioral Skills Required

- · Established leader capable of driving change within organization
- · High sense of ownership and accountability
- · Self Driven, Should be outcome oriented and not needing constant support
- · Solution oriented, not dwelling on issues
- · Excellent interpersonal skills and ability to engage empathetically
- · Excellent communication skills in English
- Strong executive presence.
- · Motivation to join is to make an impact and long term engagement

Qualifications & Experience

- · Overall 18 to 24 years of experience.
- · Predominant experience in Services organization
- · Has lead the delivery for an organization /unit of atleast 300 associates.
- · Should have been in technology – hands on for atleast the first 6 years of their career, conversant with modern technologies and frameworks if not hands on.
- · Onsite customer experience for atleast 2+ years in US or Europe

Other considerations

Valid US B1 – Valuable to have

?

Responsibilities:?

- Accountability of the overall delivery across the organization
- Set up the Delivery Excellence framework
- Set up and manage governance of delivery across the organization
- Identify the potential risks and gaps and manage recovery plan
- Manage and mentor any Red projects to green
- Transformation of Delivery
- Working with practice heads Identify transformation opportunities in delivery
- Set transformation goals and track to closure
- Customer management
- Ensure we are delivering to the customer contracts and expectations




- Measure and manage the CSAT related to delivery
- Showcase transformation to clients leading to customer delight
- Participate and drive QBR from delivery perpective
- Pre-Sales
- Support Marketing and Sales with case studies
- Support pre-sales team with solutioning and estimation from Delivery teams
- Manage Talent pool and bench
- Manage forecasts working with CSM and sales teams
- Work with HR to ensure we have the optimal bench based on forecasts
- Work with PMO and Operations to ensure optimal bench
- Accountable for Gross Margins of Projects
- Work with delivery heads to ensure that the project delivers to the margin targets
- Exec level ownership of Delivery
- Be the custodian of Delivery at Organisation level reporting into the CEO

Preferred Skills & Experience:??

- Overall 18 to 24 years of experience in IT Services.
- Has played a delivery head role and lead the delivery for an organization /unit of atleast 300 associates.
- Good experience in technology with a good spread across technologies and domains. hands on for atleast the first 6 years of their career,
- Should have a good appreciation of technology including Cloud native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenAI, RPA. Has stayed conversant with modern technologies and frameworks if not hands on.
- Onsite customer experience for atleast 2+ years in US or Europe
- Ability to work effectively in a matrix organization in a deadline-driven environment
- Established relationship building and management skills
- Experience communicating with C-level executives, Has managed and driven QBR, Exec level governance.
- Good exposure to managing business metrics around utilization, profitability, bench management.

📌 Delivery Director (India)
🏢 NewVison
📍 India