Job PurposeTo maintain solid relationships with customers, ensure excellent customer service, encourage repeat purchases, and deliver a premium customer experience in line with the brand standards of Rohins Jewellery House Pvt. Ltd.
Key ResponsibilitiesA. Customer Relationship Management
Build and maintain positive relationships with existing and prospective customers.
Make follow-up calls and send WhatsApp messages to customers regarding purchases, enquiries, offers, and special occasions.
Maintain customer records and update contact details, preferences, and purchase history in the CRM system.
Encourage repeat visits and customer loyalty through regular engagement.

B. Customer Experience & Support
Welcome customers warmly and professionally.
Understand customer requirements and coordinate with the sales team to ensure proper assistance.
Handle customer queries, complaints, and feedback politely and efficiently.
Coordinate with the concerned departments to resolve customer issues promptly.
Ensure every customer receives a professional and premium service experience.

C. Sales Support & Customer Engagement
Follow up on customer enquiries and convert potential leads into showroom visits.
Inform customers about new jewellery collections, launches, events,



and promotional activities as authorised by management.
Coordinate with the sales team regarding customer requirements and follow-ups.
Maintain regular communication with existing customers to generate repeat business and referrals.

D. Data Management & Reporting
Maintain accurate customer databases and enquiry records.
Update daily calling, follow-up, and customer response reports.
Track customer enquiries, showroom visits, conversions, and repeat purchases.
Prepare daily and monthly reports for the reporting manager.
Maintain strict confidentiality of customer information and company data.
3. Required Skills & QualificationsGraduate in any discipline; a degree in Business Administration or Marketing is preferred.
Positive verbal and written communication skills.
Proficiency in MS Excel, email, WhatsApp Business, and CRM software.
Strong interpersonal and customer-handling skills.
Skilled attitude, patience, and a customer-first mindset.
Ability to manage multiple customer follow-ups and meet targets.
Experience in jewellery, luxury retail, hospitality, or premium customer service will be an advantage.

📌 Customer Care Executive Jalandhar (India)
🏢 Rohin's Jewellery House Private
📍 India