Work responsibilities
This is a non-technical role, 20% tech; 80% non-tech.
Co-design SOPs with clients for resolving customer queries across chat, ticket and voice channels
Scope & plan each integration: gather requirements as per the SoW and turn it into an executable timeline with success metrics (coverage %, accuracy, CSAT)
Lead the rollout & customer success loop: monitor post-launch coverage and accuracy, dig into logs, fine-tune prompts and flows, and run quarterly “AI health-checks”
Troubleshoot in prod - replicate issues, ship patches, and write crisp RCAs everyone can read
Close feedback loop by channeling customer insights to product and prompt engineering teams
Overall, 80%+ work will be non-technical like designing customer support SOPs and running quality
Checks using AI.



Upto 20% work will involve technical aspects like writing small functions in Python & SQL

Skills required
Hands-on experience with prompt writing(GPT, Claude, Gemini, etc.)
Working knowledge of analytics and one scripting language (preferably Python) is positive to have.
Basic experience with coding adds value, but it is not mandatory
Students in their final year will be a best fit for this role.

Why join us?
Ownership of high-impact, customer-facing projects from Day 1
Chance for accelerated career growth and advancement in a rapid-paced startup
Direct collaboration with the founders and senior leadership
2 months internship, converts into a full time role.

📌 Ai Prompt Engineer For Building Ai Agents For Cx Bengaluru (India)
🏢 Robylon AI
📍 India