Job Title: Server Management (Linux) - Alert Handling Core Team (AHCT) Job Summary We are seeking an experienced Linux Server Administrator for the Alert Handling Core Team (AHCT) to drive proactive monitoring, alert optimization, and incident analysis across server and cloud environments supporting SAP landscapes. The role focuses on reducing alerts, improving monitoring effectiveness by identifying the false alarms, and preventing recurring incidents through analysis and automation. Key Responsibilities
Monitor, analyze, and handle repetitive and critical server alerts to ensure system stability
Identify alert patterns and root causes, and drive actions to reduce alert volume and false positives
Perform customer incident analysis and implement preventive measures by identifying the root cause of the incident creation
Design, configure, and fine-tune monitoring and alerting rules for Linux servers and clusters
Optimize monitoring processes and workflows to improve efficiency and response quality
Collaborate with operations and engineering teams to implement permanent fixes
Support SUSE Pacemaker cluster monitoring and alert troubleshooting
Ensure alerts align with business and SLA requirements
Follow ITIL best practices for incident, problem,



and change management
Provide knowledge transfer and guidance to Level 2 support teams Required Skills & Qualifications
7+ years of hands-on experience in Linux Server Administration
Robust Linux OS operations knowledge (SUSE preferred)
Experience in monitoring, alert handling, and incident analysis
Knowledge of Pacemaker cluster concepts and alerting
Experience with cloud platforms (AWS, Azure, or GCP)
Understanding of ITIL processes
Solid analytical, troubleshooting, and communication skills
Proficiency in written and spoken English
Team player with a continuous improvement mindset Additional Information
Passionate about SAP environments and eager to learn
Ability to link business requirements with effective monitoring solutions

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📌 Linux Consultant Bengaluru (India)
🏢 NTT DATA Business Solutions
📍 India