Governance &
ROI Tracking:

Lead end-to-end automation governance, tracking ROI, lifecycle metrics, and performance of AI agents and RPA (Robotic Process Automation, Scripts, AI/Agent) initiatives.
Support-Level Optimization (Shift-Left): Analyze ITSM ticket patterns and standard operating procedures and highlight the requests to convert manual L1/L2 support interventions into automated L0 self-service workflows.
KPI &
Executive Reporting: Formulate operational metrics (utilization, quality, effectiveness) and deliver monthly AI and automation governance dashboards for IT leadership.
Technical &
ITSM Expertise:
Mandatory : ITIL Certified, Governance, Service Delivery Management (ITSM)
Hands on Experience : Scripting (Python or Powershell), Agentic AI, Automation
Optional : Appscript, API Integration, KPI &
Dashboard
Cross-Functional Consulting: Act as an internal advisor to regional managers and Centers of Excellence on AI agent capabilities, automation feasibility, and best practices.

📌 Service Delivery Specialist Chennai
🏢 Valeo
📍 Chennai