: Service Coordinator

Quickserves Pain India

Department Service Operations

Job Title Service Coordinator
About Quickserves

Quickserves is a service support company providing service coordination and after-sales support for small and large home appliances. We focus on customer satisfaction, timely complaint resolution, and effective service operations.
Job Responsibilities
Complaint Management:Register, assign, track, and monitor customer service complaints through the CRM system.
Technician Coordination Coordinate with service franchises, authorized service centres (ASCs), and field technicians to ensure timely service.
Daily Follow-ups Follow up on pending, escalated, and overdue complaints until resolution.
Customer Support:Communicate with customers regarding complaint status, technician visits, and service updates.
CRM & MIS Reporting: Maintain accurate complaint records and prepare daily service reports, pending reports, and closure reports.
Spare Parts Coordination: Coordinate with the concerned teams regarding spare parts availability and dispatch.
Escalation Management: Identify delayed complaints and escalate critical cases to the Service Head or concerned department.
Service Quality: Ensure proper complaint closure,



customer satisfaction confirmation, and service quality standards.
Team Coordination: Work closely with the Service Head, franchise partners, dealers, and brand service teams.
Target Achievement: Ensure complaints are resolved within the defined turnaround time (TAT).

Required Qualifications

Experience in customer service, service coordination, or after-sales support is preferred.

Basic computer knowledge and proficiency in MS Excel.

Experience with CRM software and complaint management systems is an advantage.

Valuable communication and coordination skills.
Required Skills

Strong follow-up and problem-solving abilities.

Positive verbal and written communication.

Ability to manage multiple complaints simultaneously.

Attention to detail and accurate reporting.

Customer-focused approach and teamwork.

Ability to work under pressure and meet deadlines.
Key Performance Indicators (KPIs)

Complaint resolution within TAT.

Reduction in pending and escalated complaints.

Accurate and timely CRM updates.

Customer satisfaction and service quality.
Daily reporting and follow-up compliance.

📌 Service Coordinator Ghaziabad
🏢 QUICKSERVES
📍 Ghaziabad