Work responsibilities
• This is a non-technical role, 20% tech; 80% non-tech.
• Co-design SOPs with clients for resolving customer queries across chat, ticket and voice channels
• Scope & plan each integration: gather requirements as per the SoW and turn it into an executable timeline with success metrics (coverage %, accuracy, CSAT)
• Lead the rollout & customer success loop: monitor post-launch coverage and accuracy, dig into logs, fine-tune prompts and flows, and run quarterly “AI health-checks”
• Troubleshoot in prod
replicate issues, ship patches, and write crisp RCAs everyone can read
• Close feedback loop by channeling customer insights to product and prompt engineering teams
• Overall, 80%+ work will be non-technical like designing customer support SOPs and running quality
• Checks using AI.



Upto 20% work will involve technical aspects like writing small functions in Python & SQL Skills required
• Hands-on experience with prompt writing(GPT, Claude, Gemini, etc.)
• Working knowledge of analytics and one scripting language (preferably Python) is positive to have.
• Basic experience with coding adds value, but it is not mandatory
• Students in their final year will be a best fit for this role. Why join us?
• Ownership of high-impact, customer-facing projects from Day 1
• Prospect for accelerated growth opportunities and advancement in a fast-paced startup
• Direct collaboration with the founders and senior leadership
• 2 months internship, converts into a full time role.

📌 Ai Prompt Engineer For Building Ai Agents For Cx Bengaluru
🏢 Robylon AI
📍 Bengaluru