Supervise and coordinate the daily operations of the restaurant and dining areas.

Ensure smooth food and beverage service as per resort standards.

Maintain high levels of guest satisfaction through prompt, courteous, and skilled service.

Guide and train service staff; assist in scheduling and shift management.

Handle guest complaints calmly and professionally; resolve issues efficiently.

Work closely with kitchen and bar teams to ensure seamless service.

Monitor hygiene, grooming, and service standards across the F&B; service team.

Assist in inventory control and requisition of supplies.

Ensure billing procedures and POS entries are accurately followed.

Key Requirements

Minimum 4 years of experience as F&B; Captain or Team Leader in a reputed hotel/resort.





Diploma or Degree in Hotel Management or related field (preferred).

Solid leadership, interpersonal, and communication skills.

Good knowledge of F&B; service standards and customer service.

Familiar with North East culture and hospitality practices is a plus.

Must be willing to work in shifts, weekends, and holidays.

Fluency in English and Hindi; knowledge of local languages (Khasi, Assamese) is an advantage.

IMPORTANT NOTE

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits :
Flexible schedule
Food provided
Health insurance
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 F&b Captain Shillong
🏢 Hotel Centre Point, Shillong
📍 Shillong