Key Responsibilities
Troubleshoot hardware, software, network, and connectivity issues.
Create, update, and manage support tickets.
Escalate complex technical issues to the appropriate teams.
Follow up with customers to ensure timely issue resolution.
Maintain accurate documentation of incidents and solutions.
Meet service level agreements (SLAs) and quality standards.
Assist with system setup, user account management, and software installations.

Requirements :
Minimum 2 years of experience in Help Desk, Technical Support, or IT Support.
Strong knowledge of Windows OS, Microsoft 365, and basic networking.
Experience with ticketing systems and remote support tools.
Excellent verbal and written communication skills.




Strong troubleshooting and problem-solving abilities.
Ability to prioritize and manage multiple support requests.

Preferred Skills
Help Desk Support
Technical Troubleshooting
Microsoft 365
Active Directory
Ticket Management
Remote Support
Customer Service

Advantages :
Market-competitive salary
Performance-Based Incentives
Career Growth Opportunities
Career development Support
Supportive Work Environment

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits :
Health insurance

Work Location: In person

📌 Help Desk Executive Panchkula
🏢 CXO Suites
📍 Panchkula