Location : Noida (6 days/week)

Experience Required : 0 - 3 years

Compensation : INR 18,000 - INR 30,000/month (Based on experience) + Sales incentives (Potential to earn additional 15,000 per month)

Job Type : Full-time (6 days working)

Working Hours :2 PM to 12 AM

Position Overview The Bakistry, a premium custom cake studio in Delhi NCR, is seeking a Customer Service Executive . This role is ideal for motivated professionals with BPO/sales experience who excel at managing inquiries and driving conversions.

Key Responsibilities
Respond promptly to customer queries via WhatsApp, calls, and chat.
Guide customers through product selection, pricing, and order details to secure bookings.
Handle complaints professionally with empathy and swift resolutions.
Provide feedback to ads/marketing on lead quality and performance.
Retarget previous customers using order history for repeat business.
Maintain Excel trackers for follow-ups, conversions,



and reporting.

Qualifications
1+ years in customer service, BPO, or sales (part time experience considered).
Excellent Hindi and English communication (verbal & written).
Confident, polite, and persuasive communication style.
Strong organizational skills and proficiency in Excel.

Performance Metrics
Lead‑to‑order conversion rate.
Customer satisfaction scores and review quality.
Complaint resolution turnaround time.

What We Offer
Performance‑based incentives tied to conversion targets.
Opportunity to work with premium custom cakes (weddings, birthdays, corporates).
Agile team setting with growth potential in sales/marketing

Pay: ₹18,000.00 - ₹30,000.00 per month

Education :
Bachelor's (required)

Work Location: In person

📌 Customer Experience Executive Noida
🏢 The Bakistry
📍 Noida