29 Oct
|
Tap Growth ai
|
India
29 Oct
Tap Growth ai
India
Hiring: Customer Support & Operations Executive
? Location: Colaba, Mumbai (Work from Office)
? Salary: Up to ₹28,000–₹30,000 per month (based on experience and interview)
? Experience: 0–2 years (freshers can apply)
? Qualification: Graduate or above
? Working Hours: 10 AM – 7 PM
? Working Days: Monday to Friday | Saturday & Sunday off
Key Responsibilities:
- Handle customer queries via email, Whats App, and calls.
- Process IVR data, transcripts, and callbacks.
- Conduct user onboarding calls and route cases as per SOPs.
- Update the Case Board and maintain accurate documentation.
- Ensure timely task completion within defined TATs.
Required Skills:
- Positive written and verbal communication.
- Basic MS Excel and computer knowledge.
- Strong attention to detail and accuracy.
- Ability to follow SOPs and manage multiple tasks.
- Tech-savvy, proactive, and willing to learn.
📌 Executive – (Case & Communications Management) (India)
🏢 Tap Growth ai
📍 India