A Front Office Manager (FOM) oversees the nerve center of a hotel, managing daily reception, guest relations, and front desk operations to ensure high satisfaction and smooth administration. The core duties and responsibilities are categorized below:

1. Staff and Team Management

- Supervision & Scheduling: Recruits, trains, schedules, and evaluates front office staff, including receptionists & night auditors etc.
- Leadership & Briefings: Conducts daily shift briefings, sets performance goals, and motivates the team to maintain high service standards.
- 2. Guest Services and Experience
- VIP & Escalated Handling: Greets high-profile/VIP guests, oversees seamless check-ins and check-outs, and steps in to resolve escalated guest complaints.
- Special Requests: Manages special room assignments, upselling opportunities, and loyalty program enrollments.

3. Operations and Administration

- PMS & Systems Management: Ensures proper use of IDS software, Cloud Property Management Systems (PMS), and channel managers to track room availability and rates.
- Reporting: Prepares daily, weekly, and monthly reports on occupancy rates, revenue,



billing accuracy, and customer feedback.
- Inventory Control: Monitors and reorders front desk supplies, room keys, and guest collateral.

4. Cross-Departmental Coordination

- Housekeeping & Maintenance: Communicates in real time with housekeeping to update room status (clean, dirty, inspected) and flags maintenance issues with engineering.
- Sales & Reservations: Liaises with reservations and sales teams to manage group arrivals, blockings, and corporate accounts.

5. Security and Compliance

- Policy Enforcement: Enforces hotel safety, cash handling, and legal compliance (such as local guest registration or passport/ID verification laws).
- Emergency Procedures: Coordinates emergency responses and safeguards guest privacy and confidential information.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Execitive (India)
🏢 Zentora Hotel
📍 India