Company: Etown Services India Pvt. Ltd.

Job Title: Customer Care & Sales Representative

Location: Kovilpatti (Onsite)

Experience: 0–1 Year

Employment Type: Full-Time

About Etown
Etown Services India Pvt. Ltd. is an IT company that has developed the Etown App, a platform designed to help small and local businesses, shops, service providers, and business owners register and promote their businesses through the Etown platform. We are looking for a Customer Care & Sales Representative to handle customer support, business verification, provider onboarding, lead generation, and subscription sales and conversion. Job SummaryThe Customer Care & Sales Representative will contact customers and business providers, verify business information, identify potential leads, explain the Etown App and its advantages, assist with registrations, and convert potential providers into registered users and paid subscribers. The role involves working with user data collected through FOS/Field Executives, Google Business listings, online sources, and unverified user data lists. The candidate should have excellent communication, convincing, customer-handling, and follow-up skills, with a willingness to work in a sales-driven, target-oriented environment.

Key Responsibilities

- Handle inbound and outbound customer/provider calls, respond to inquiries through phone, WhatsApp, email, and chat, resolve complaints, and escalate complex issues.
- Conduct verification calls to validate business registration, provider details, contact information, subscriptions, and service completion.
- Contact local businesses, shops, service providers, and business owners to introduce the Etown App and explain its features, benefits, and services.
- Assist providers with business registration, onboarding, app usage, and completion of registration requirements.




- Generate leads using FOS/Field Executive data, Google Business listings, online sources, and unverified provider data lists.
- Collect, verify, update, and maintain accurate provider/business information in the company's CRM or internal systems.
- Convert potential leads into registered providers and paid subscribers through outbound sales calls, product explanation, objection handling, and regular follow-ups.
- Follow up with interested, pending, and partially registered providers to complete onboarding, registration, and subscription processes.
- Maintain call history, lead status, follow-up schedules, and records of provider/customer interactions.
- Achieve assigned daily, weekly, and monthly targets for calls, lead generation, verification, provider onboarding, registrations, and subscription conversions.
- Collect customer/provider feedback, identify recurring issues and reasons for non-conversion, and coordinate with the concerned teams for resolution and improvement.
- Coordinate with FOS/Field Executives, Sales, Marketing, and Operations teams to verify provider data, manage leads, and improve onboarding and conversion.
- Prepare and maintain daily, weekly, and monthly reports on calls, leads, verifications, onboarding, registrations, subscriptions, pending follow-ups, and customer/provider issues.
- Ensure data accuracy, timely CRM updates, customer satisfaction, professional communication, and effective follow-up practices.

Required Skills





- Excellent verbal and written communication skills.
- Strong convincing, sales, and negotiation skills.
- Good customer handling and interpersonal skills.
- Ability to make outbound sales calls and convert leads into registrations and subscriptions.
- Strong follow-up and relationship-building skills.
- Good listening, problem-solving, and objection-handling abilities.
- Ability to explain products, services, and subscription benefits clearly over the phone.
- Basic computer knowledge and proficiency in MS Office.
- Ability to maintain accurate data and work with CRM/internal systems.
- Ability to handle multiple calls, leads, and follow-ups efficiently.
- Target-oriented approach, positive attitude, and willingness to learn.

Eligibility

- Bachelor's degree in any discipline.
- 0–1 year of experience in Customer Service, Customer Support, Telecalling, Inside Sales, Telesales, BPO, Business Development, or related fields.
- Freshers with good communication, convincing, and sales skills are encouraged to apply.

Preferred Qualities

- Sales-oriented mindset with a focus on lead conversion and subscription revenue.
- Confidence in making outbound calls and speaking with business owners.
- Good convincing, negotiation, and follow-up skills.
- Comfortable working with daily and monthly performance targets.
- Ability to multitask and prioritize leads effectively.

Pay: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Kovilpatti, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you start immediately? If no, Pls specify the notice period

- Do you have personal laptop?

Experience:

- Customer support: 1 year (Required)

Work Location: In person

📌 Customer Care & Sales Representative (Kovilpatti)
🏢 MSITL
📍 Kovilpatti