Job Description – Senior Office Administrator

Company: Three Star Enterprises
Position: Senior Office Administrator – Operations & Candidate Relations
Industry: Overseas Recruitment / Manpower Consultancy
Job Description – Senior Office Administrator

Company: Three Star Enterprises
Position: Senior Office Administrator – Operations & Candidate Relations
Industry: Overseas Recruitment / Manpower Consultancy
Job Type: Full-Time
Location: Kochi, Kerala

Job Summary

We are seeking a highly experienced, confident, and result-oriented Senior Office Administrator with excellent communication, convincing, and negotiation skills to manage daily office administration, candidate coordination, operational follow-ups, and internal team activities.

The ideal candidate should be capable of independently handling challenging situations, convincing candidates, resolving complaints, managing staff coordination, and ensuring smooth recruitment operations.

Key Responsibilities

1. Office Administration & Management

- Supervise daily office operations and administrative activities.
- Coordinate with recruitment, documentation, processing, and deployment teams.
- Ensure staff discipline, punctuality, and timely completion of assigned tasks.
- Monitor pending work and ensure smooth communication between departments.

2. Candidate Convincing & Relationship Management

- Effectively communicate with candidates regarding job opportunities, salary packages, employment conditions, and recruitment procedures.
- Convince suitable candidates to proceed with genuine job opportunities through clear, professional communication.
- Handle candidate objections, doubts, complaints, and last-minute withdrawals.
- Follow up with selected candidates to ensure timely confirmation and completion of recruitment formalities.
- Maintain professional relationships with candidates and recruitment associates.




- Resolve misunderstandings through strong negotiation and interpersonal skills.

3. Recruitment Operations Coordination

- Monitor candidate selection, offer letter acceptance, documentation, medicals, visa processing, and deployment.
- Coordinate with team leaders and recruiters to complete pending cases.
- Ensure timely updates in candidate trackers and recruitment management systems.
- Identify processing delays and coordinate immediate corrective action.

4. Staff Coordination & Supervision

- Monitor daily administrative responsibilities and staff performance.
- Conduct regular follow-ups on pending tasks and deadlines.
- Support management in implementing office policies and operational procedures.
- Escalate unresolved matters to senior management.

5. Complaint Handling & Problem Resolution

- Professionally manage difficult candidates and sensitive situations.
- Resolve candidate concerns regarding recruitment delays, employment terms, and documentation.
- Handle escalations calmly, confidently, and diplomatically.
- Ensure all commitments and explanations are accurate and aligned with company policies.

6. Reporting & Documentation

- Maintain accurate administrative and recruitment-related records.
- Prepare daily reports on candidate confirmations, pending cases, and operational issues.
- Monitor follow-up activities and ensure timely reporting to management.
- Maintain confidentiality of candidate and company information.

Required Qualifications & Experience

- Bachelor's or Master's degree in any discipline.
- Minimum 3–5 years of experience in office administration, recruitment coordination,



customer relations, or operations.
- Excellent convincing, negotiation, and interpersonal communication skills.
- Strong personality with confidence in handling difficult conversations.
- Positive command of English and Malayalam; Hindi and Tamil are added advantages.
- Strong organizational, multitasking, and problem-solving abilities.
- Proficiency in MS Office, Excel, Google Sheets, and CRM systems.
- Previous experience in overseas recruitment or manpower consultancy preferred.

Key Skills

- Excellent candidate convincing and negotiation abilities.
- Strong verbal communication and interpersonal skills.
- Office administration and operational supervision.
- Candidate relationship management.
- Complaint handling and conflict resolution.
- Team coordination and leadership.
- Follow-up management and deadline control.
- Decision-making and problem-solving.

Key Performance Indicators (KPIs)

- Candidate confirmation and retention rates.
- Reduction in candidate withdrawals after selection.
- Timely completion of pending recruitment processes.
- Candidate complaint resolution effectiveness.
- Administrative efficiency and staff coordination.
- Accuracy of documentation and daily reporting.

Preferred Candidate

We are looking for a mature, confident, persuasive, and highly responsible professional who can independently manage office administration while effectively handling candidates, resolving challenging situations, and supporting successful recruitment and deployment operations.

(phone hidden)

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Benefits administration: 3 years (Required)

Language:

- Hindi (Required)
- English (Required)
- Malayalam (Required)

Work Location: In person

📌 Senior Office Administrator (Kochi)
🏢 Three Star Enterprises
📍 Kochi