OPERATIONS EXECUTIVE – LIFESTYLE & SHOPPING

Location: Gurugram, Haryana | Work Mode: On-site
Employment Type: Full time | Experience: 0–2 Years
Working Days: 6 days a week | Shifts: Rotational

ABOUT HULP

HULP is a premium, tech-enabled home operating system that helps modern families manage their daily lives effortlessly. By combining human expertise with intelligent workflows, HULP manages home, lifestyle, travel, scheduling, experiences, shopping and coordination needs through a single, trusted platform.

Website: https://hulp.in/

ROLE OVERVIEW

We are looking for a resourceful, detail-oriented Operations Executive with an understanding of fashion, shopping, retail or lifestyle brands to manage shopping-related requirements and ensure seamless execution from request to delivery.

The role involves understanding customer preferences, sourcing products, exploring brands, checking availability, coordinating purchases and managing the end-to-end fulfilment process. From finding a specific fashion item to sourcing products across categories, you should be able to navigate options, identify suitable alternatives and get things done efficiently.

We need someone who is commercially aware, organised and proactive — someone who enjoys discovering brands, understands the shopping ecosystem and can turn a customer's requirement into a well-executed outcome.

KEY RESPONSIBILITIES

- Shopping & Product Sourcing: Source clothing, footwear, accessories, beauty products, home essentials and other lifestyle products based on specific requirements.
- Fashion & Brand Research: Identify relevant brands, boutiques, retailers and shopping destinations based on product category, availability, quality and customer preferences.
- Requirement Understanding: Interpret shopping briefs accurately, including preferred styles, sizes, colours, budgets, brands and other specifications.
- Product Discovery:



Research options across online platforms and offline stores, compare alternatives and recommend suitable products.
- Availability & Purchase Coordination: Check stock, confirm pricing, coordinate purchases and ensure products are procured within the required timelines.
- Vendor & Retailer Coordination: Liaise with stores, brand representatives, personal shoppers and other service providers to fulfil requests.
- Order & Delivery Management: Track orders, deliveries, exchanges, returns and other fulfilment requirements until closure.
- Alternative Sourcing: Find suitable substitutes when a product is unavailable, discontinued or outside the specified budget.
- Quality & Detail Checks: Verify product specifications, sizes, colours, quantities and other requirements before confirming fulfilment.
- Operational Coordination: Manage multiple requests simultaneously, prioritise deadlines and coordinate with internal teams to ensure timely execution.
- Customer Preference Management: Maintain accurate records of preferences, past requests and relevant product information to improve future fulfilment.
- Process Improvement: Identify sourcing challenges, recurring delays and opportunities to improve shopping operations and service quality.

ELIGIBILITY CRITERIA

- 0–2 years of experience in fashion, retail, e-commerce, personal shopping, merchandising, lifestyle operations or a related field.
- A genuine interest in fashion, shopping, brands, products and lifestyle trends.




- Familiarity with online shopping platforms, retail stores, fashion brands and product discovery.
- Strong research skills and the ability to source products across multiple platforms and channels.
- Excellent coordination, follow-up and problem-solving abilities.
- Robust attention to detail, particularly when handling product specifications and customer preferences.
- Ability to manage multiple requests, work against deadlines and adapt when requirements change.
- Comfortable coordinating with retailers, vendors and service providers over calls and messages.
- Willingness to work rotational shifts and a six-day work week.
- Proficiency in basic digital tools, spreadsheets and online research.
- Graduate in any discipline. Relevant exposure and practical execution skills will be valued.

WHAT WE VALUE

Taste with practicality. Ownership with urgency. Research with resourcefulness. Execution with attention to detail.

We are looking for someone who can go beyond simply browsing shopping websites. You should know how to find the right product, explore alternatives, coordinate with the right people and ensure the requirement is fulfilled.

Someone who enjoys discovering brands, understands the details that influence a purchase and takes ownership until the product reaches the intended outcome.

WHY JOIN HULP?

- Work at the intersection of premium lifestyle services, shopping and operations.
- Gain exposure to fashion, retail, product sourcing and premium customer requirements.
- Build relationships across brands, retailers and lifestyle service providers.
- Develop expertise in end-to-end shopping fulfilment and lifestyle operations.
- Take on greater responsibility as you demonstrate initiative, judgement and execution.

Immediate joiners preferred.

Pay: ₹300,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Operations Associate (Gurugram)
🏢 Hulp
📍 Gurugram