We are seeking an experienced and bilingual German Team Lead to oversee our daily operations, drive team performance, and ensure exceptionally high service delivery for our German-speaking clientele. In this role, you will lead, mentor, and empower a team of German language specialists. You will bridge the gap between higher management, internal teams, and clients while maintaining operational excellence, meeting SLAs, and fostering a collaborative, high-performance culture.

Key Responsibilities

- Lead, motivate, and manage a team of German-speaking customer service or operational representatives.
- Conduct regular 1-on-1 meetings, performance reviews, and coaching sessions to support team growth.
- Handle recruitment, onboarding, and training of new team members in alignment with company standards.
- Foster an inclusive, positive,



and accountable team workplace.
- Identify operational bottlenecks and implement process improvements.

Key Requirements & Qualifications

- German: Native or C1/C2 level proficiency (written and spoken) is mandatory.
- English: Business fluent (written and spoken).
- 3+ years of total experience in customer support, operations, or client-facing roles.
- 1.5 years – 2+ years of proven leadership experience as a Team Lead.
- Prior experience dealing with clients/customers in the German Process.
- Strong leadership, conflict resolution, and people management skills.

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Team Lead - German (Jaipur)
🏢 Realply Industries (P
📍 Jaipur