Job Description: Telecaller – Hospital / Psychiatric Healthcare

Job Title: Telecaller / Patient Counsellor

Industry: Healthcare / Hospital / Mental Healthcare / Psychiatry

Department: Patient Coordination / OPD / Admissions

Salary: ₹18000 – ₹25,000 per month

Duty Hours: 12 hours per shift

Job Type: Full-Time

Experience: 6 months to 2 years preferred; freshers with good communication skills may also apply

Location: [Shanti home ,A UNIT OF IRA LIFECARE pvt.Ltd.]

Knowledge park 3, Greater Noida (201310]​

[Job Summary]

We are looking for a professional, patient-friendly, and motivated Telecaller to join our hospital's mental healthcare and psychiatric services team. The candidate will be responsible for handling incoming and outgoing calls, providing basic information about psychiatric and mental health services, scheduling appointments, following up with patients and their families, and coordinating with the hospital team to ensure a smooth patient experience.

The ideal candidate should have excellent communication skills, a polite and empathetic approach, and the ability to handle sensitive patient conversations with confidentiality and professionalism.

Roles and Responsibilities

1. Make outbound calls to prospective patients and respond to incoming patient enquiries.

2. Explain hospital services related to psychiatry, mental health consultations, counselling, rehabilitation, and other available treatments.

3. Schedule appointments for psychiatrists, doctors, counsellors, and other healthcare professionals.

4. Follow up with patients and their families regarding appointments, consultations, and admission enquiries.

5. Provide accurate information about consultation charges, appointment procedures, hospital facilities, and admission processes.

6.



Maintain regular follow-ups with interested patients and enquiries received through calls, websites, and other platforms.

7. Coordinate with the hospital's front desk, admission team, doctors, and counsellors for patient appointments and admissions.

8. Maintain daily call records, patient enquiry details, appointment status, and follow-up reports in the CRM or Excel.

9. Handle patient and family queries with patience, empathy, and a professional attitude.

10. Maintain strict confidentiality of patient information and follow hospital privacy policies.

11. Meet assigned daily call targets, appointment targets, and follow-up goals without compromising patient care.

12. Escalate urgent mental health concerns, crisis situations, or safety-related disclosures to the designated clinical team according to hospital protocol.

13. Support the patient admission and coordination process by sharing approved information and connecting families with the appropriate hospital staff.

Candidate Requirements

- Good verbal communication skills in Hindi; basic English communication is an advantage.

- A polite, empathetic, and patient-friendly attitude.

- Basic computer knowledge, including MS Excel, email, and CRM software.

- Ability to manage calls, follow-ups, and patient records systematically.

- Ability to communicate sensitively with patients and their family members.

- Comfortable working in a hospital or healthcare environment.

- Willingness to work 12-hour shifts as per the hospital's roster.





- Prior experience in telecalling, hospital operations, patient coordination, counselling support, or healthcare sales is preferred.

Salary and Benefits

- Monthly Salary: ₹18000 – ₹25,000, depending on experience and skills.

- Working Hours: 12 hours per shift[DAY/NIGHT].

- Employment Type: Full-time, on-site.

- Training: Hospital service orientation and patient communication training will be provided.

- Growth Opportunities: Career growth in patient coordination, hospital operations, and healthcare administration, subject to performance and available positions.

Important Skills

- Patient handling and relationship management

- Telecalling and follow-up management

- Appointment scheduling

- Empathy and active listening

- Skilled communication

- Confidentiality and data management

- Target-oriented working approach

How to Apply

Interested candidates can share their updated resume and contact details with the HR team.

Apply Now to become part of our healthcare team and help patients and families connect with the right mental healthcare services.

Note: This is a patient coordination and telecalling role. The candidate must provide only hospital-approved information and must not independently diagnose patients, recommend medication, or promise treatment outcomes.

HR Note: Candidates must have good communication skills, a polite and empathetic attitude, and be comfortable working in a psychiatric hospital environment. The role requires a 12-hour shift(DAY/NIGHT). Salary: ₹18000–₹25,000 per month, based on experience and skills. Healthcare or telecalling experience will be preferred.

Best Regards

HR Manager

Saurabh

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Telecaller (Greater Noida)
🏢 Shanti Home (A UNIT OF IRA LIFECARE
📍 Greater Noida