Reporting to top management on the performance, effectiveness of the management system, including need for improvement
- Promoting awareness of customer requirements throughout the organization
- Liaison with external certification bodies on matters relating to the QMS
- To take appropriate actions (with or without consultation with DL/GM) in case of deviation from quality systems
- To maintain internal and external communication related to quality management systems and/or regulatory bodies in consultation with DL/GM.
- To control laboratory quality management system documentation
- To represent the laboratory during external audits
- To arrange for internal audits, closure of audit findings
- To arrange for management review meetings and record the minutes of meeting
- To arrange for calibration and maintenance of equipment
- To identify training needs,
arrange for the required training and evaluation
- To maintain approved vendor list and related data
- To arrange for proficiency test programs, inter-laboratory test programs, analyst evaluation programs. To keep the management informed about the same.
- To carry out QA/QC tests to assure quality of results
- To resolve the customer complaints along with GM and TM and maintain the record of the same
- To do risk analysis
- In absence of the Quality Manager, the QAO enacts all the roles and responsibilities of the QM. QM reports to the GM having direct access to the top management.