We are looking for a confident, patient-friendly and result-oriented Patient Care Advisor & Sales Coordinator to handle incoming and outgoing calls, explain our treatments, convert enquiries into appointments, and ensure effective follow-up of all leads.
Key Responsibilities
- Handle incoming enquiries and make outgoing calls to prospective patients and existing leads.
- Explain RMC's treatments, services, packages and appointment procedures clearly.
- Persuade and motivate prospective patients to book consultations and visit the centre.
- Follow up on all leads until an appointment is booked or the lead is appropriately closed.
- Contact patients who missed, cancelled or skipped their scheduled appointments and encourage them to reschedule.
- Maintain accurate call records, lead status, appointment details and follow-up activities in the CRM.
- Achieve daily call targets, appointment booking targets, patient walk-in targets and assigned KPIs/KRAs.
- Coordinate with the clinical and front-office teams to ensure a smooth patient experience.
Working Hours & Call Availability
The role requires flexibility to handle incoming calls and make follow-up calls during peak enquiry hours, particularly 6:00 AM–9:00 AM and 5:00 PM–9:00 PM.
Candidates must be willing to attend calls and manage lead follow-ups during these periods as per the assigned shift schedule.
Performance & Incentives
- Daily performance will be measured against assigned call, follow-up, appointment and conversion KPIs/KRAs.
- Performance-based incentives will be provided for eligible patient walk-ins, subject to the centre's incentive policy.
Candidate Requirements
- Valuable communication skills in Malayalam; basic English is preferred.
- Confident telephone communication, persuasion and follow-up skills.
- Patient-friendly attitude, patience and a strong sense of responsibility.
- Basic computer knowledge and willingness to use CRM or lead-management software.
- Prior experience in telecalling, sales coordination, customer service or healthcare is preferred.
Employment Type: Full-time
Department: Patient Relations & Business Development
Location: As per centre requirement
Ideal Candidate: Someone who can communicate confidently, follow up consistently, convert enquiries into appointments and contribute to patient acquisition and centre growth.
Pay: ₹11,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
📌 Customer Care & Patient Coordinator (Kesavadasapuram)
🏢 The Royal Medical Centre
📍 Kesavadasapuram
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