Key Responsibilities

- Manage and maintain customer databases, purchase history, and customer preferences.
- Conduct regular customer follow-ups through calls, WhatsApp, and other communication channels.
- Convert customer enquiries and follow-ups into sales opportunities.
- Build long-term relationships with customers to encourage repeat purchases and referrals.
- Handle customer queries, feedback, and complaints professionally.
- Coordinate with showroom sales teams to improve customer engagement and sales conversion.
- Manage birthday, anniversary, festive greetings, and personalized customer communication.
- Support promotional campaigns, loyalty programmes, and customer engagement activities.
- Monitor customer satisfaction and ensure timely resolution of service issues.
- Prepare daily, weekly, and monthly reports on customer engagement, follow-ups, and conversions.
- Maintain consistent customer service standards across all branches.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM (Customer Relationship Manager) (Ranchi)
🏢 Saraswaan – The House of Maa Gayatri
📍 Ranchi