Job Description: Customer Success Trainee

Company: Mantra Softech (India) Pvt. Ltd.
Location: Ahmedabad, Gujarat
Experience: Fresher – 1 Year
Employment Type: Full-time
Department: Customer Support / Technical Support

Job Summary

Mantra Softech is looking for enthusiastic and customer-focused candidates for the position of Customer Success Trainee. The candidate will be responsible for handling customer calls, understanding product-related queries, providing basic technical assistance, and coordinating with internal teams to ensure customer satisfaction.

This role is suitable for freshers who have positive communication skills, basic computer knowledge, and an interest in customer handling and technical support.

Key Responsibilities

- Make and receive customer calls to understand queries and provide assistance.
- Provide basic technical support for Mantra's biometric devices and related products.
- Guide customers regarding product usage, installation, and basic troubleshooting.
- Coordinate with internal technical teams to resolve customer issues.
- Follow up with customers until their issues are resolved.
- Maintain customer call records, issue details, and follow-up updates.
- Explain product features and provide appropriate technical guidance.
- Escalate complex technical issues to the concerned department.




- Maintain professional communication and ensure a positive customer experience.

Required Skills

- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with Windows OS.
- Basic understanding of hardware, software, and networking.
- Confidence in handling customer calls and explaining technical information.
- Good problem-solving and listening skills.
- Positive attitude, willingness to learn, and customer-focused approach.

Educational Qualification

- Any graduate can apply.
- Preferred: BCA, B.Sc. IT, B.Tech, BE, BBA, or other relevant qualifications.
- Freshers and candidates with up to 1 year of experience are welcome.
- Candidates with internship experience in customer support, technical support, or calling will have an added advantage.

Why Join Mantra Softech?

Mantra Softech is a technology company specializing in biometric products and solutions, including fingerprint and iris recognition devices, POS terminals, and MicroATM products. This role offers an opportunity to learn about technology products, customer relationship management, and technical support.

Interested candidates can apply to start their career in customer success and technical support.

Pay: ₹15,000.00 per month

Work Location: In person

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