We are looking for a friendly and customer-oriented Customer Relationship Executive to support our sales team. The candidate will manage customer inquiries, follow up with potential buyers, maintain customer records, and help convert sales leads into successful purchases. Freshers with good communication skills and an interest in automobile sales are encouraged to apply.
Key Responsibilities:
- Handle customer inquiries received through phone calls, messages, and other channels.
- Contact prospective customers and follow up on sales leads.
- Provide basic information about River electric vehicles, including features, pricing, and availability.
- Schedule showroom visits, test rides, and appointments.
- Maintain accurate customer databases and follow-up records.
- Coordinate with Sales Executives to improve lead conversion.
- Collect customer feedback and help resolve basic customer concerns.
- Maintain professional relationships with prospective and existing customers.
- Follow up with customers regarding pending inquiries and purchase decisions.
- Support the sales team in achieving customer engagement and conversion targets.
Requirements:
- Freshers or candidates with up to one year of relevant experience.
- Automobile sales or customer relationship experience will be an advantage.
- Good verbal communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Strong follow-up and customer-handling abilities.
- Proficiency in English, Kannada, and Hindi.
- Marathi language skills will be an added advantage.