About the Role

Are you a good listener with a calm, helpful attitude and a desire to learn how a fast-

growing consumer brand keeps its customers happy? ShftX is looking for a Customer

Support Intern to join our Customer Success team. This is an on-job internship where you

will learn by doing, handling real customer conversations from the first week, with

guidance from experienced team members.

Internship Type: On-job internship, Customer Success team

Working Hours: 10:00 AM to 6:00 PM

If you are a self-starter who communicates clearly, stays patient under pressure and

wants hands-on experience in customer support for a brand with millions of customers,

this is the right place to start your career.

Key Responsibilities

Customer Query Handling:

Respond to customer queries through calls, WhatsApp, email and marketplace

messages in a polite and timely manner

Job Description: Customer Support Intern

Page 1 of 3Understand the issue, give accurate information and resolve it, or escalate to the right

team when needed

Follow communication scripts and guidelines while keeping the tone friendly and

personal

Product Support & Warranty:

Help customers with product usage, installation and troubleshooting using product

guides and FAQs

Support warranty and replacement requests by collecting the required details and

following up until closure

Make follow-up calls to customers and update them on the status of their requests

Reviews, Ratings & Feedback:

Assist the team in responding to customer reviews and resolving complaints raised on

marketplaces

Note recurring customer issues and share feedback with the product and operations

teams

Records & Reporting:

Log every interaction accurately in the CRM and support tracker

Maintain daily records of tickets, calls and resolutions, and share a short daily report

with the team lead

Learning & Teamwork:

Learn the product range, brand details and support processes across our brands





Work closely with the Customer Success team, E-commerce and Product teams

Take feedback positively and keep improving response quality and speed

Qualifications and Skills

Education: Graduate, final-year student or pursuing a degree in any stream. Freshers are

welcome to apply. Prior customer service experience is not required.

Availability: Able to work on-site during the 10:00 AM to 6:00 PM shift.

Core Skills

1. Good spoken and written communication in Hindi and English.

2. A polite, patient and empathetic approach when speaking with customers.

3. Good listening skills and the ability to understand a problem quickly.

4. Basic computer skills: MS Excel or Google Sheets, email and chat tools.

Job Description: Customer Support Intern

Page 2 of 35. Willingness to learn CRM and ticketing tools and basic product knowledge.

6. Ability to stay calm under pressure and handle multiple queries at once.

7. Attention to detail and honest, accurate record-keeping.

8. Willingness to work in a fast-paced environment, accept feedback positively and

improve every day.

9. A self-motivated, curious attitude with a genuine interest in customer experience.

10. Basic knowledge of consumer electronics or e-commerce platforms is a plus, not

mandatory.

What We Offer

A real launchpad for your career: hands-on experience in customer support for brands

with millions of customers

Structured on-the-job training and mentorship from experienced Customer Success

team members

Exposure to the full customer journey across marketplaces, quick commerce and D2C

channels

Practical experience with CRM tools, ticketing and customer communication

A cooperative, high-energy startup culture that values ownership and fresh ideas

Stipend as per company norms, with performance-based growth opportunities

Internship certificate, with a chance for a full-time role for high performers

Pay: Up to ₹15,000.00 per month

Benefits:

- Commuter assistance
- Paid sick time

Work Location: In person

📌 Customer Success Associate (Palam Village)
🏢 ShftX Tech
📍 Palam Village