Job Description – Customer Support & Operations Intern

Company Overview

Anantya.ai, headquartered in Dubai and Delhi, is a listed META Partner and a trusted platform for customer engagement through WhatsApp and SMS. Our platform helps businesses across industries, scales, and geographies optimize their marketing, customer experience, and round-the-clock support.

We are looking for a Customer Support & Operations Intern who will be responsible for managing client queries, coordinating with internal teams, and ensuring timely resolution of customer issues.

Role: Customer Support & Operations Intern

Employment Type: Internship

Work Mode: On-site

Department: Customer Support & Operations

Location: Delhi

Key Responsibilities

● Manage and monitor customer support tickets from creation to resolution.

● Handle day-to-day client queries and support requests through designated communication channels.

● Understand client issues and provide basic troubleshooting and assistance wherever possible.

● Escalate client queries to the concerned department/team such as Tech, Product, Accounts, or Sales.

● Coordinate with internal teams to ensure timely resolution and closure of tickets.

● Follow up on pending/escalated issues and keep clients updated on the status.

● Maintain accurate ticket records, remarks, and resolution status.

● Identify recurring client issues and highlight them to the concerned team.

● Ensure all client queries are handled professionally and within defined response and resolution timelines (TAT/SLA).

● Assist the operations team with day-to-day coordination and administrative activities.

● Prepare basic reports related to tickets, pending issues,



escalations, and resolutions.

Key Skills & Competencies

● Good written and verbal communication skills.

● Strong problem-solving and coordination abilities.

● Ability to understand and clearly communicate client issues.

● Good follow-up and task management skills.

● Basic knowledge of MS Excel/Google Sheets.

● Ability to work with multiple teams and manage priorities.

● Customer-focused and skilled approach.

● Willingness to learn about SaaS, WhatsApp Business API, customer engagement, and digital communication platforms.

● Attention to detail and ability to maintain accurate records.

Who Can Apply

● Students or recent graduates pursuing/completed a degree in Business Administration, Management, IT, Computer Applications, or a related field.

● Candidates with a strong interest in customer support, operations, and client servicing.

● Freshers are welcome to apply.

What You Will Learn

● Customer support and ticket management processes.

● Client communication and issue resolution.

● Cross-functional coordination and escalation management.

● SaaS and customer engagement platforms.

● Operational workflows, SLAs, and support processes.

● Exposure to a fast-paced technology and B2B environment.

Ideal Candidate

We are looking for someone who is responsible, proactive, organized, and comfortable communicating with clients and internal teams. The ideal candidate should have a strong sense of ownership and ensure that no client query is left unattended.

Stipend :- 10,000-15,000/-

Job Types: Full-time, Fresher, Internship

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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